Terms of service and refund policy

Last updated: October 2026

These terms apply to everyone who uses the SudsMatch Kansas City website and services ("SudsMatch," "we," "us"), including customers who request cleaning ("customers") and cleaning businesses and independent cleaners who receive requests through us ("cleaning pros"). By using the site, requesting quotes, applying as a cleaning pro, or paying through SudsMatch, you agree to these terms.

1. What SudsMatch does

SudsMatch is an online marketplace. We connect people and businesses in the Kansas City area who need residential or commercial cleaning with independent cleaning pros, and we provide tools to request quotes and pay online.

SudsMatch does not provide cleaning services. Cleaning pros are independent businesses, not our employees or agents. Each cleaning pro sets their own prices, schedule and methods, and is solely responsible for the work they perform. Any agreement for cleaning services is between the customer and the cleaning pro.

2. Using the site

  • You must be at least 18 years old and able to enter into a binding agreement.
  • Information you give us must be accurate and kept up to date.
  • You may not use SudsMatch for anything unlawful, fraudulent, abusive or harassing, or to send spam.
  • By submitting a request or application, you agree that we and the cleaning pros matched to your request may contact you by phone, text or email about it. Reply STOP to any text to opt out.

3. For customers

  • Free to use. Requesting quotes is free, and customers never pay SudsMatch a fee.
  • Quotes and prices. We send your request to up to 3 local cleaning pros, who may contact you with quotes. Prices are set by each cleaning pro. You are not obligated to book.
  • Paying online. When you book a cleaning pro through SudsMatch, you may receive a secure payment link. Payments are processed by Stripe and go directly to the cleaning pro's own Stripe account. SudsMatch does not store your card or bank details.
  • No cash payments. All payments for jobs booked through SudsMatch are made online through SudsMatch. Cleaning pros and their workers do not accept cash or any other payment on the job site. Please don't offer cash, and let us know at sudsmatchkc@gmail.com if anyone asks you for it.
  • Deposits and the balance. Your cleaning pro chooses how you pay for each job: in full upfront, a deposit (25% or 50%) now with the rest due when they arrive, or no deposit with the full price due when they arrive. When a balance is due on arrival, your card is securely saved by Stripe in the cleaning pro's account, and you authorize the cleaning pro to charge that card for the remaining amount shown when you booked once they arrive. We email you when it's charged. The saved card is never charged more than the amount you agreed to. If the price changes on site, you'll be asked to approve and pay the new amount yourself. If the card can't be charged, you'll get a link to pay another way, and work won't start until the job is paid in full.
  • Access and safety. You are responsible for giving accurate details about the job, providing safe access to the property, and securing valuables, pets and anything fragile.

4. For cleaning pros

  • Independent business. You operate your own business. You are responsible for your work, your workers, your equipment and supplies, and your own taxes.
  • Licenses and insurance. You confirm you hold any business licenses required where you work. Liability insurance is not required to join SudsMatch, but you are solely responsible for any damage, loss or injury arising from your work, and we strongly recommend carrying it. If you tell us or a customer that you're insured, it must be true.
  • Accurate profile. Everything you tell us and customers about your business, services, prices and insurance must be true.
  • Booking fee. SudsMatch charges a booking fee of 3% of the job price on each job paid through SudsMatch. The fee is deducted automatically from the payment before it reaches your account.
  • Founding pro offer. Pros approved as founding pros pay a 0% booking fee for their first 90 days, starting on the day they are approved. After that, the standard booking fee applies.
  • No cash on the job site. You and your workers may not accept cash, checks or any other payment on the job site for jobs booked through SudsMatch. All payments go through SudsMatch. Make sure everyone you send to a SudsMatch job knows this rule.
  • Deposits and payment on arrival. For each job you choose how the customer pays: in full upfront, a 25% or 50% deposit with the rest charged when you arrive, or no deposit with the full price charged when you arrive. Charge the balance only when you are on site, using your SudsMatch arrival link, and don't start work until it shows the job is paid in full. You may not charge more than the customer agreed to without their approval. The SudsMatch booking fee applies to the deposit and the balance, and Stripe's processing fee applies to each charge.
  • Card processing fees. Stripe's payment processing fees (currently 2.9% + 30¢ per card payment, or 0.8% capped at $5 per bank (ACH) payment, as set by Stripe) are charged by Stripe to your account and are separate from the SudsMatch booking fee.
  • Customers introduced by SudsMatch. For 12 months after we introduce you to a customer, you agree to take that customer's payments for cleaning jobs through SudsMatch, and not to ask them to pay you outside SudsMatch to avoid the booking fee.
  • Free plan. Listing on SudsMatch is free. You may stay on the Free plan for as long as you use SudsMatch, with no monthly fee and no requirement to upgrade. The only charge on the Free plan is the booking fee on jobs paid through SudsMatch.
  • Optional plans. Pro ($29/month) and Featured ($59/month) plans give priority when we send new quote requests in your service areas (Featured first, then Pro, then Free). They do not guarantee a number of requests or jobs. Plans renew automatically each month until canceled. You can cancel at any time, and your plan stays active until the end of the period you've already paid for. Plan fees are not refunded for partial months. Booking fees apply on every plan.
  • Stripe account. Payment processing services for cleaning pros on SudsMatch are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these terms or continuing to operate as a cleaning pro on SudsMatch, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of SudsMatch enabling payment processing services through Stripe, you agree to provide SudsMatch accurate and complete information about you and your business, and you authorize SudsMatch to share it and transaction information related to your use of the payment processing services provided by Stripe.

5. Payments

Customer payments are made directly to the cleaning pro's Stripe account. Stripe deducts its processing fee and sends the SudsMatch booking fee to us, and the cleaning pro receives the rest through their Stripe payout schedule. SudsMatch does not hold or control the cleaning pros' funds. Payouts, refunds and disputes are handled through each cleaning pro's own Stripe account.

6. Cancellations

  • Each cleaning pro sets their cancellation policy and should share it with you before you book.
  • If a pro has no stated policy, these defaults apply: a customer may cancel or reschedule for free up to 24 hours before the scheduled start. Cancellations within 24 hours, or a pro arriving and being unable to access the property, may be charged up to 50% of the job price.
  • Deposits. If you cancel in time under the pro's policy (or the default above), your deposit is refunded in full. For a late cancellation, the pro may keep the deposit, up to the cancellation charge above, and refund the rest. Saved cards are never charged for a job that was canceled.
  • If a cleaning pro cancels or doesn't show up, the customer is not charged for that visit and gets a full refund of anything already paid for it. Contact us and we'll try to send your request to other pros.

7. Refunds and problems with a cleaning

  • Talk to your cleaning pro first. If you're unhappy with a cleaning, contact the cleaning pro within 48 hours. Many pros will return to fix missed areas at no charge.
  • Refunds are issued by the cleaning pro. Because payments go directly to the pro, any refund comes from them through Stripe, back to your original payment method.
  • We can help. If you can't resolve a problem with the pro, email us at sudsmatchkc@gmail.com within 7 days of the cleaning. We'll review it and help both sides reach a fair outcome, but SudsMatch is not obligated to issue refunds for work performed by cleaning pros.
  • Booking fee on refunds. If a cleaning pro gives a full refund for a job, SudsMatch will return its booking fee for that job to the pro on request. For partial refunds, we'll return a matching share of the booking fee.
  • Card disputes. Please contact the cleaning pro or us before disputing a charge with your bank. Disputes are handled by the cleaning pro through Stripe, and Stripe may charge the pro a dispute fee.
  • Damage or loss. Claims for property damage or loss must be made to the cleaning pro (and their insurance provider, if they have one). SudsMatch will share the pro's business contact details to help.

8. Reviews and content

If you submit reviews, photos or other content, it must be honest and lawful. You give SudsMatch permission to display it on the site and in marketing. We may remove content that is false, offensive or violates these terms.

9. Disclaimers

We ask cleaning pros for business details, but we do not require or verify insurance, and we do not guarantee the quality, safety, timing or legality of any cleaning service, or the accuracy of what users tell us. Except as required by law, the site and our services are provided "as is" without warranties of any kind.

10. Limitation of liability

To the fullest extent allowed by law, SudsMatch is not liable for indirect, incidental, special or consequential damages, or for any acts or omissions of customers or cleaning pros. Our total liability for any claim relating to SudsMatch is limited to the greater of the fees you paid SudsMatch in the 12 months before the claim, or $100.

11. Indemnity

You agree to cover SudsMatch's losses and reasonable legal costs from claims arising out of your violation of these terms, your services (if you are a cleaning pro), or your dealings with other users.

12. Ending your use

You can stop using SudsMatch at any time. We may suspend or remove any user who violates these terms, provides false information, or receives repeated serious complaints. Sections that by their nature should continue (such as fees owed, disclaimers and liability limits) survive after your use ends.

13. Governing law

These terms are governed by the laws of the State of Missouri. Any dispute will be handled in the state or federal courts located in Jackson County, Missouri, unless the law requires otherwise. Before filing a claim, please contact us so we can try to resolve it informally.

14. Changes to these terms

We may update these terms from time to time. We'll change the "Last updated" date above, and for significant changes to fees we'll notify cleaning pros by email at least 30 days in advance. Continuing to use SudsMatch after a change means you accept the updated terms.

15. Contact

SudsMatch Kansas City · Email: sudsmatchkc@gmail.com